Refund Policy

Dhaga Cycle is free for everyone. There are no paid plans, subscriptions, in-app purchases, pickup charges or usage fees, and we do not collect payment details of any kind. Because we take no money through the service, there is normally nothing to refund.

If any amount is ever charged to you in connection with Dhaga Cycle — for example by mistake, a duplicate charge during a future paid feature, or an unauthorised charge linked to your account — contact us and we will refund it in full within 7 working days of confirming the charge, to the original payment method.

Dhaga Cycle only matches donors with NGOs and partners; garments, goods or money you give to an NGO or another user are given directly by you and are not transactions processed by us. We do not handle, hold or refund such donations. If something goes wrong with a handover, contact us and we will help resolve it, but the item or amount itself passes outside Dhaga Cycle.

Email us with your registered email address, the date and amount of the charge, and a short description. We acknowledge every request within 2 working days and complete genuine refunds within 7 working days of confirmation. There is no time limit on correcting charges made in error.

If we ever introduce a paid feature, we will publish a refund window for it in this policy and tell you clearly before you are asked to pay. Until then, this policy exists to make our no-charges promise explicit.

Questions about refunds? Reach us through the contact details in the app. This policy is governed by the laws of India, and courts in India have jurisdiction.